My 96 year old mother bought a new boiler from them and was told she would be without heat for 3 hours. She is now enduring her second night without heat after 3 days of boiler installation that is still incomplete. When it all goes wrong there is no way of knowing who to contact. BG doesn’t exist; it’s just a series of sub-contractors and nobody has any accountability. Wish she had kept the old boiler which was working. BG said it needed replacing. Avoid this company at all costs.
2 years ago
British Gas has a
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