Disgraceful service from British gas today as we attempted to book an emergency repair for my 92-year-old father, who is disabled and housebound. His boiler broke down on Friday and as Home Care customers we attempted to arrange for a repair. We eventually succeeded in getting through and were able to book an engineer for the Saturday, though no-one ever appeared despite assurances that from further calls. I called on the Sunday morning to be told the booking had been cancelled (no reason offered) and not rearranged. On attempting to rearrange, I was told the earliest possible date was January 3, because regardless off my father's age and infirmity, he did not have a chronic health issue which meant the lack of heating posed a threat to life. I should add that all four calls we made over the weekend entailed a wait of at least 45 minutes to speak to an operator, then on Sunday I was put on hold for a further 15 minutes after finally getting through. We got the boiler fixed privately and needless to say will be cancelling our Home Care contract. However, I found this exploitation of loyal and vulnerable customers to be shocking and deplorable.