The most disgraceful company I have had the misfortune to use. The engineers are bodgers, or if faced with something they can't work out simply say " buy a new boiler" All they want to do is stick a probe on the flue and do one. 4 cancelled visits, I'm a home care customer have been for the last 8 years. BUT NO MORE, I've had enough they have gradually got worse in last 2 years. Miserable old men, who clearly are not happy in their job. Rude and incompetent. DO NOT USE BRITISH GAS. Go independent you will save yourself a lot of trouble trust me. How this company continues to trade I do not know. Criminal, still I have a boiler that's not working and still I'm foolishly paying £30 a month. Well not for long.