Shocking customer service, incompetent operators on the live chat, and invalid information. Im now 195 in the que for the second time today, trying to find out why i have not received my government support payments. The first chat ended with me being told to contact the operator of my electric key meter, i asked they check if it was BG before i logged off they said no. I then contacted northern power grid who immediately told me its BG , and that they have access to the same database , and have supplied the property since 2011. Previously when i contacted British gas about billing, the chat operator gave me different information to the call operator on the phone earlier that day. The app also had different information from both the chat operator and the telephone operator. The phone lines are closed again today. Terrible company avoid like the plaque.