Unfortunately after many years of trying to find a different company to service our boiler, we have decided to purchase a new one. (Not BG) On reflection on the Homecare service we have had from Britsh gas its a mixed review. Engineers, like most companies its the luck of the draw, sometimes you get them who know what there doing, do the service and leave it in a better condition and you get them that after a service its in a worse state and you have to pay again to get it fixed. Unfortunately with BG it mostly the latter. Phone Not the best, a average wait of 40 minutes is the norm to talk to anyone. Service The yearly service is more like the 15 month service. Overall confidence is low due to the many problems we have had , just after a service.