I received a telephone call from one of British Gas customer services advisor called Simon after a recent complaint regarding their app and not being able to view my daily energy usage. Simon will NOT listen to you you have to listen to him otherwise a threat to cut you off and I'm the customer.. I believe that British Gas are upgrading there App or so I'm led to believe. The app I was told would be up and running fully with 28 days ,this was 7/12/2022. I logged on on 4/01/2023 surprisingly it's not up and running fully ,I therefore spoke to someone on chat who assured me that it will be working fully by 17th January..however I received a telephone call today from Simon who wouldn't listen to me and told me the app won't be up and running till April/may 6MONTHS. of not being able to view my energy usage and we are in the middle of a energy crisis..Not good enough really BRITISH GAS . Also we didn't receive our December government payment till January another failing on BRITISH GAS.