Oct 2021 sadly moved from Peoples Energy to BG, meter reading provided (have email confirming) Jan 22 bill raised and paid Feb bill raised and complaint put in electric meter proven to be 40% fail rate hence high electric bill. Smart Meters fitted gas and electric within 2 days smart meter box not reading failure to connect numerous calls to BG-switch it off turn it back on!!! They said not to worry as they were still receiving readings… fast forward to Jul smart meters not providing readings to BG estimated horrific bills raised, reversed sorted, raised reversed and confirmed correct by numerous members of the BG team. Finally a nice person Sept who reversed every single bill and gave me correct balance which was paid. New smart meters fitted 03 Jan 23 all seemed ok UNTIL bill they backdated my bill from Oct 21-Jan 23 over 7k leaving me a debit of over £3900 to be paid by Feb 14!! Back to back calls and was told well that’s what you have used however it’s 3x above the average household. Text yesterday stating debit would now be £2200 and they would call when bill went live. Bill went live £3200 tried to text back (chat closed) specialist team are looking at this and will be in contact 😭I have requested a Subject Access Request of all my calls/texts/complaints messages stating account is fixed and all is good now this. Payment plan suggests I start paying £765 per month starting 07 Feb and for 11 payments afterwards…. I have already paid nearly £500 for Jan. At a loss as can’t go to OFGEM without deadlock letter and every couple of days I receive a higher debit. The customer service have not been rude just incompetent for those with complex billing issues. Not having a smart meter that works for just under a year and that my bills were high as it was a cold winter run as fast as you can from BG and do NOT get a SMART meter