Poor management and a lack of professionalism are my experience of British Gas. Where do you even begin, I was lied to about the amount I would pay, promised a deal that never materialised and then it changed without consent once the contract was signed. I have had ongoing problems, the recent: I had a direct debit set up, I was in credit, they then suddenly pushed up my DD without letting me know, not by a small amount either. This caused huge financial problems as they wiped my bank account clean, which meant there was no money to pay other bills, including rent. I was then told it would go back to the original DD. It took 3 months to resolve this issue. I paid in extra each month, on top of my DD to make sure I wouldn't be hit with a huge bill all at once. While I continued making extra payments, they stopped taking the direct debit, for months, never told me, the DD was still active; and as a result, I ended up with a massive bill. (6 months of not taking payment) Again, they pushed up my DD without telling me, cleared my account, again, and claimed they did tell me of the changes (in small print in a random emails that had nothing to do with payments and billing.) and the reason they didn't take the DD, because I was making extra payments too close to the DD date and it was withheld; ummm!! What??? A year later, after having to go through Citizens Advice to get that complaint addressed, I was assured it was all sorted, I am back where I started. Same problems, they added an extra payment onto my DD without telling me, to clear this massive bill, (that they created by not taking DD payments.) I have spoken to 6 different people over 3 weeks, not including the 4 hours today on the phone, nothing is resolved. More lies, a long list of excuses, even more lies, no responsibility, not my department, I didn't talk to you, I never did this, I never did that. And then the pure joy of dealing with a 'snowflake' who can't deal with anything that's 'negative and too much like hard work'. So, here I am, the one who has to pay the price both financially and personally because of this poorly managed company, with incompetent dishonest staff can't work to a basic standard. British Gas, is a perfect example of how broken, and rapidly declining Britain has become. Poor service, duplicity, incompetence and a profound lack of responsibility, culpability and accountability. It's not just the government, it's the entire infrastructure and mentality of the society. A society unwilling to get their hands dirty and make the changes so desperately needed, a society that has allowed this sickness to take root, spread and prevail.