Sept 2021 my elec reading cud not be accepted by bg online a/c, this went on for over a year and every month i had to send them a foto of my meter to prove the reading. In june 2022 bg deceided to change my meter. Job done or not as the bills they sent me were non sensical. I went to the ombudsman who accepted my case. BG agreed to do the 3 things that the ombusman told them to do. (1) apologise for my inconvenience ( they sent the letter to the ombudsman and not me) (2) put the meter reading (for billing purposes)back to the correct number and (3) pay me compensation ( credited to bill). I assumed rightly or now wrongly that if my account was corrected that i would receive a correct up to date bill - not so. The bill had at least 20 items on it both debits and credits, the latter outweighed the debits by £200+ but did not add up to the final figure shown. I went back to the onbudsman who told me to contact the person who wrote the letter of apology this i did 2 wks ago but the agent answering the fone cud only send him an email to ask him to contact me. Today i chased them again only to find out the person who wrote me the apology letter (17/1/23) had not been at bg for some time! (Do they have robots writing letters now?). I asked 2 speak to his boss - sorry can't put you thru but i can email him an ask him 2 ring you (dejavu). I now wait for him (or a robot) to contact me but in the meantime have raised yet another complaint with bg and if nothing heard will go back to the ombudsman. Incidentally the person/dept i need to speak to is customer relations - believe me if it weren't for the energy crisis i wudve sacked off bg a long time ago and had NO relations with them at all. I do sympathise with all bg complainants and urge you to go to the ombudsman.