Tried to take over a gas supply currently with British Gas and gave up in the end and went with SoEnergy who we are with at another property . Can't really be bothered going into great detail but basically trying to navigate the website is difficult as the choices don't seem to be relevant to what I wanted , then given a phone number to call and ended speaking to someone thousands of miles away ( with a very poor line which it always is )who then says they will put me through to the home move team and then they don't answer and after three minutes the person Im speaking to tells me that after three minutes it will be cut off and I will have to call again ! So British Gas why can't you just answer the phone in a normal manner and get through to an intelligible representative as you used to do and sort the issue out , surely its quite a simple thing to do surely ? Or set up offices as in the good old days !! I don't mind paying a little bit more to get a proper service ! because at the moment you are ABSOLUTE GARBAGE !!!!!