Have been a BG customer for many years. We bought our boiler through them which is still under warranty. We also have plumbing and drains cover with them through a separate policy which carries an excess of £60. One radiator valve started to leak badly and the first appointment they could make for an engineer was over a week later even after telling them it was soaking the carpet and was hard to contain the leak. The engineer came and did the repair and I was invoiced for the £60 excess saying I have 14 days to pay. A 2nd invoice arrived and in the content we were threatened with debt collectors after just 14 days. Will be cancelling all contracts with them and will no way ever use this company again. Disgusting company to deal with..