absolutely awful. had to delay moving house by two days as there was prepayment smart meters and no way to top them up. Finally got through to someone that could help me create an account and was given numbers to use when topping up. Cards arrived with wrong name on and cant access online account. Have tried online chat 3 times and called 3 times. by phone they say they cant help and its the website and app that are to blame and by chat they say itll be fixed in 48 hours but isnt and have to start again. Terrible communication. Awful experience. Cant get a straight answer out of anyone and 2 weeks later and 8 hours of chat and explaining the situation over and over again - i am no where nearer to sorting this out and have to top up as a guest. Absolutely awful. moving house is stressful enough but dealing with these people is double the stress of that