Where do I start, 🤔.. here goes , my mother in-law passed away in November last year , informed them, provided all the info .. they asked for . They need to refund £360 back . To this day we are still waiting !Every time my husband rings them , they gave an excuse as to why they have not refunded the money back !! British Gas you should be ashamed !! Absolutely disgracefully!! My husband has to grieve , and also have to deal with you lot !! To be honest , I am not surprise after reading the reviews on here !! I cannot find the words to describe this company !! Not very British at all !! Get your act together and sort this it !! Mrs B