They have the absolute cheek to call themselves "British". This is by far the absolute worst company I've ever had the misfortune of dealing with. They are a complete and utter shambles of an organisation who are in dire need of shutting down. You write to them and hear nothing, you contact them and they say they can not help, you then ask them what to do because they are going to start legal proceedings and they say they can not help. They are a complete and utter shambles. I really can not begin to stress how bad they are and how they should be avoided at all costs. You deal with them, let the buyer be aware of the incompetence they will subject themselves to.