Awful service experience don’t even… Awful service experience don’t even deserve 1 start but had to select something! Every time I call I speak to someone who’s English is below poor level, they have made 3 mistakes on my DD account in the space of 5 months, complaint handling is beyond poor, what has happened to customer service industry, is no one speaking English anymore? Why is it called ‘British Gas’ if you can’t talk to someone who understands and also knows how to do their job? I’m in the process of switching suppliers this poor and low level of service has pushed me to do this, and they will keep loosing business! Awful is a nice way of putting this, I’m disturbed of how bad it is and feel bad for the elderly customers who have to contact this company