There are serious issues surrounding the honesty and integrity of this company.. 1. In July 2020 I spoke with a rep on the phone who claimed I potentially owed 4K for 3 months energy usage. Which is impossible in a terraced house! Left me worrying for 8 months with no response to the complaint I lodged with them. I sold the property & they refunded me £125 as it transpired I was actually in credit & owed nothing! No apology or explanation given after months of chasing! 2. Sold my property, provided meter reads which photographic evidence of this. Moved to my new property in June 22. In sept 22 recieved a bill for 2.5k for the month April - may.. it’s not possible to use a years supply in a terrace house in one month! Called them, was told they billed ME simply because they didn’t have the details of the new owner. had to waste more time & calls at my own expense to sort… again. Made another complaint that again I received no response to. I didn’t even own the house anymore & British gas were aware, but chose to bill ME anyway! Apologised & wiped the bill after another 2 weeks of chasing. 3. Raised my direct debit to £250 with no explanation. It transpired I was only using £120 - £140 a month. Took so much extra money that I ended up almost £600 in credit over 3 months! British has kept this money until I demanded it back & changed my direct debit to reflect my usage. No doubt gaining interest in their account for months. Then a month later tried to suggest I raise my direct debit to £418! I called again, was told this was an error on my account… again. Apologised & refunded after more weeks of chasing. 4. In October 22 the monthly bill went back up to almost £400… from £250. Again no explanation. So I tested this bill. I turned my central heating on in November.. bill was £400. Turned it off ever since & the bill was STILL almost £400, work that one out? 5. Realised I was the subject of a scam somewhere along the line so I tracked my usage using the app.. my bill bizarrely did not reflect the stated usage on the app & there was an additional £120-£180 being added to my bill monthly with again, NO explanation. 6. Left British gas because I would be crazy to stay after all the issues highlighted above. switched to EON. EONs bill for the month? £180! So why was my bill with British gas so high? 7. Recieved the final bill from British gas… gas £149 for 1.5 week of usage! Electric £84 (I’d insert a laughing emoji if I could) this is with no central heating being turned on & the gas is only used to heat the bath/shower/sink once ever other day (we shower at work) I called & made yet another complaint. Now getting a refund & owe nothing… but had I not called them I would’ve had to pay this fictitious bill! Again, apologised & refund issued after another week of chasing them. 8. Parents are elderly & own a very large 6 bed house, their bill for the month? £230.. with central heating on daily & no benefits coming in aside from pensions (EON) I own a 4 bed house, no central heating on bar one month of the year, my bill? £400! (British gas) DO NOT use this company unless you want to pay a variety of fictitious charges that you do not legitimately owe! Thankfully since I realised British gas were scamming me somewhere along the line & have been gathering evidence ever since. I feel extremely confident with the evidence I have been keeping since last year that winning in court would not be an issue according to my solicitor. Please save your money & go with EON, octopus, utility warehouse etc. the customer service is better, you will save a lot of money, you can avoid being scammed by British gas & complaints are responded to in a timely manner.. as opposed to not at all & you are not subject to imaginary charges that have clearly been completely made up by British gas! Awful experience, after being a loyal customer for over 8 years previously, I will never return to British gas, EVER.