I paid my gas bill a week before it was due. They then took my dd out so now 1000 pound took out. I spoke to them immediately told me to speak to my bank as if they were to refund it would cost me about 200. I went into my bank but couldn’t do anything as not same day. Spent ages on phone to my bank and said need to speak to bags. Spoke to bags again and they said will refund gas but refunded electricity which I didn’t want. Still waiting for refund. Has really affected me with my finances and struggling but stress of this is absolutely terrible
2 years ago
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