Since I moved into a new home 4 months ago, they have been charging me incorrectly for my electricity as they have wrong meter number saved on their records for my flat. I told them about this a number of times as I have called and called and called. Always get shrugged off from the phone calls with the usual "we have escalated this and someone will get back to you". Yet it's months later, never heard anything from anyone and I am very stressed about my finances being affected by this as whoever's bills I am being charged for - they use at least double the electricity as I do. So all in all - horrendous experience.