Called 7 times now.
Need meter mode changed.
Told call me back. Didn't.
Told to message on MSN messenger. Never replied.
Told escalated, fixed.
Still not done.
Told manager will call back, never did.
Told when I was advised Friday the 31st it was fixed, 20 mins later they made a note on the account not fixed...Guess what? I had to call again to find this out. Lies, incompetence and VERY poor call handlers, a real language barrier.
I have again requested a manger to call me back. And I have requested a transcript of the telephone calls.
I am going to ofgem.
2 years ago
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