I wanted to change my direct debit amount to make it less. The website doesn't allow that. You can only increase the amount. I tried to contact BG but could only find a call centre number to register a complaint. The person on the phone had difficulty with the English language and finding my account. Eventually she found the account, even though I had given it when asked by the automated greeting, but she couldn't deal with that request and would have to transfer me to another department which, I was told, had a long queue. At that point I gave up and transferred to OVO. BG's website is a shambles and BG obviously don't want to communicate. They have something called web chat but I couldn't find a way of getting to it. Clearly BG don't want their customers to interfere with their operation much less talk to them.