Poor communication, wrong bills providing poor clarity of balances that are due to them telling, customers their due a refund of £575 pounds,And you will get a refund in 28days , should this not be 10 days in line with Ofcom policys, when you Chase the company for the refund you are then informed you need to pay them £700 pounds, you receive then a bill saying that you have a outstanding balance of £1,500 they tell you that they'll respond to your complaint in 24 hours and failed to do so you email their chief executive and you get no response. You ask questions on their live chat and you never get a answer to your original question. When you log a complaint and tell them you are going to escalate your complaint to Ofcom, the advisor tells you what Ofcom will say and how much they will offer to resolve your complaint, British gas tried to pay £20 compensation for their error but said if you go to Ofcom we won't give you the £20, wow £20 !! I was told a week prior I was getting a refund of £575 in writting .... British gas it's not your job to speek on behalf of your regulator...