NG customer service is dreadful. I changed to EV tariff online as advised. Received an email stating new tariff would take effect from 6th May . Only to be told 13 June my request was cancelled 7th May only I wasn’t informed and have been charging my vehicle at the higher tariff. Called to discuss continually passed from person to person having to explain the issues over and over without the problem being resolved. Absolutely dreadful from such a recognised household name awful
1 year ago
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