I submitted a meter reading on 30 June. The next day I received a request for a meter reading from British Gas stating I had 5 days in which to do this. I immediately resubmitted my reading. I then received an account statement/ bill which had used an estimated reading which was well above the actual figure I had submitted. I spent over 30 minutes on 3 separate occasions trying to phone British Gas to sort this out and on each occasion was unable to get through. This is not the first time I have had similar problems.
1 year ago
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