After being given over to British Gas after my previous energy company folded, I shuddered at the thought of having to deal with them again after previous bad experiences with. Surely they must have improved by now? No, they are considerably worse than ever. This company is not only inept, ineffecient and clueless, it is bordering on corrupt. The customer service has been appalling. Either empty or broken promises on the phone or completely ignoring complaints. If I wasn't so relieved to be finally free of them, I'd make a complaint to the onbudsman but I've wasted so many hours of my life already I just cannot be bothered.