one hour on the phone/live chat. 4 different people and the fairly simple request of moving home and changing the account to the new property still unresolved. Infuriating and really stupid old/new system. Even when you explain to them exactly what the previous person told you, they start from scratch. and still not achieev anything. And then call you for a telephone survey of their customer services. not sure what they are thinking... just dreadful customer service.
1 year ago
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