SHOCKING, I feel sorry for the customer service advisors, they must have to deal with a lot of angry customers. British Gas used to be at the top of the energy company game with a reputation that brought customers to its door. Having been a customer for over 30 years, I am disgusted at the number of issues I have faced with them this year. Their wait time to deal with queries is shocking and I have not had a single issue dealt with in one phone call. It has often taken the entire day or spanned across multiple days. I have spent the entire day today trying to resolve an issue, I am now on hold on my fourth phone call to them!!!!