Spent four hours over a few days just trying to change address, give final readings etc. Many attempted phone calls only to be told to do it online. I tried many times to do it online however as I have 2 accounts was told to phone. I was number 389 in the queue to chat online and then got a BOT!
Finally spoke to someone today who said she couldn’t do it today. I asked to speak to a manager numerous times, didn’t happen. Appalling service.
1 year ago
British Gas has a
1.2
average rating
from
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