The app and web site is totally ridiculous, you can not access anything to do with your payment details, only what they want you to see. I found out by phoning I had £350 credit, and I asked for it back, and got it back. After many years of being with British gas, it is looking like time to go. I have complaned for over a year, spoken to that many people on live chat and phone, I am immensely confused. I ask once again, why! can we not see our payment details and tariff details on the app, or web site why ?
1 year ago
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