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Vivienne
I've been a BG customer for over 30 years. This new App BG has switched customers is truly appalling. Before it was so simple to keep an eye on your daily spending, make top up payments etc. Now that's all been taken away for a bland, non informative App. I couldn't even get into the App in the first place without jumping through hoops. My pin number has been removed so now back to remembering long password. I'll give BG a month to rectify then I will be moving my Gas and Electricity to another provider who can supply the information I require. Extremely disappointed that a company of this size could get it so wrong. I'm sure a lot of customers will be thinking as I am.
1 year ago
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British Gas has a 1.2 average rating from 3,125 reviews