If there was a no star option i would use it. Absolute pathetic excuse for a company money grabbing good for nothing robbers. Customer service is diabolicle. Line is terrible when calling there call centre in Africa i had one agent that yawned 🥱 twice when i was trying to get mg problem sorted out they sent me a bill for over a grand on the 21/2/23 they said it was because i had not done my meter readings from 2021 to 202s . It took me 7 months to pay this debt off . They sent me a payment card to pay at the post office and agreed a payment plan which i did my meter reading on the 6th of the month then i would pay the 10th of the month . Then they started sending me letters saying i was behind wih my payments then they cancelled my payment card because i was behind with my payments and ended up.withba bigger bill as apparently its more expensive to pay with a payment card which i had no idea . I eventually paid the debt off on the 11/8/23 and fed up payment plans so i just paid the 281.81 pounds i had left to pay so i thought as it went down to 0 as i was elated then then i did my meter reading on 6 /10/23 and they cancelled my payment card and said i owe 446.73 what a curveball. I rang them up and got a yawning agent in africa . I regret paying the whole lot off in full which left me quite poor that month then i moved to octopus energy on 4/10 /23 then bg charged me 98.59 and on the 8/11/23 my debit card was declined and they had taken out £687.75 then returned it as not enough funds . I was livid and rang them and they cut me off after much anger they asked me to do a meter reading on the 9/ 11/23 and bill went down to 4.87 . I paid it off but still have 1000 of credit which they deny . Worst company ever moving to octopus hopefully plain sailing from now on