They tried to overcharge me by £720 this month!!!
I'm a careful user of energy, and my bill is always under £30.
The customer "helpline" (poorly named as help is far from what they actually provide), resulted in a rude woman shouting that "they don't make mistakes" that I should just "pay it". I tried to explain that it was obviously an error, and I wasn't going to pay for energy I haven't used, but she kept talking over me and refused to listen to anything I had to say. I'd honestly give this joke of a company zero stars if I could.
1 year ago
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