I had to go to ombudsman because of bad customer service. I refuse to pay towards their 900 percent evil profit's. Im an OAP and will pay what I can afford Only,im living in one Room currently to save on energy , haven't put on my has central heating and won't, now I hear therye putting up prices by 5 percent in January 2024, someone needs to stop them, never in my life have I heard About so much greed from one company ,there is no excuse now as interest rates have fallen. How the individual's responsible for this evil can look in the mirror, no one only rich people can afford their price's unbelievable