Received a letter saying we were £1800 in credit then received one saying we owe £1800. Their customer service line is a Kafkaesque maze. Got passed through 5 people, having to tell the same story 5 times, only the phone 1.5 hours just trying to talk to someone that could tell me if we owed money or are owed money. Absolute joke of a company. Customer service so bad I’d not use the company again
1 year ago
British Gas has a
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