My tablet reader stopped so I rang on the 7th to ask for an engineer. This is not the first time for this fault so I knew it was an engineer’s job. BG refused and said I was not a priority. I amPAYG and had hardly any left. I had topped up the day before for 50 BG said they would sort it remotely in 6 days. They did sort it by cutting me off. The whole house runs on Electric- no heating or hot water. BG then offered an electro an after Christmas. I was told I had to put a 16 digit number in my meter. I explained I can’t reach my meter to do this. It is high on the wall above a door. They said get a step ladder and ask a neighbour. One BG guy suggested I take the meter of the wall and then do it. As I explained to him the main cable go through the meter. He didn’t seem to understand that it would be like pulling out the wires on a kettle and then expecting it to boil. I climbed on a chair in the end to get the credit- I suffer from vertigo and was was trembling all the time, holding a torch and a piece of paper with the instructions on. I now have 30 on credit until my engineer does come on the 12. This won’t last even if I have no heating or hot water on. I have not been able to cook my Xmas dinner or have friends over because I am trying my best to make the electric last. I will soon be in the dark with nothing but BG thinks that is ok. I am 55 and live on my own in the middle of the country. I have spoken to over 15 customers service people ( most from other countries ) and not one has a single clue. Would not recommend this company to anyone. As soon as problems are sorted I am moving to another company.