Everything! Won’t stop sending bills to my mother who passed away. Waiting for probate so I am paying the bills. When her bank cancelled the direct debit on her death, instead of contacting me by email ( they had my details when my mother lost capacity to deal with them) they sent me a threatening letter from their legal department and said they had sent two letters to the house. They were never received which I find strange. There customer care sounds like its based abroad as they don’t understand what the problem is and don’t address the issues. Totally incompetent. They used to be good but won’t use them again.