We paid a debt off in full back on the 6th January 2024. This was on the electricity meter and we wanted to switch to Octopus Energy. British Gas have blocked the move 4 times now saying about an outstanding debt which we have already paid. The debt wasn't taken off the meter until a RTI code solution was offered nearly 3 weeks later. Even then, we have been reassured numerous times on the phone that the switch wouldn't be blocked, as well as being told to top up a couple of times to update the meter. We have topped up 11 times since paying the debt off in full and yet they still refuse the switch over. This company is a joke and they clearly exploiting their customers by overcharging and preventing people from moving. The ombudsman have received all the information and we await a response from British Gas to deadlock the complaint but considering how this company is, this probably won't happen.