I can't describe how absolutely atrocious British Gas have been. If I could give zero stars I would. To cut a long story short, around a year ago my bills inexplicably tripled (this was external to any price hikes). British Gas fobbed me off at every available opportunity telling me the readings were correct, despite the electricity usage being astronomical. I asked for an engineer numerous times as I believed the meter was faulty but again, I was completely ignored. All the while I was racking up significant debt (not ideal with a new born baby when times are hard as is). After a year long battle, I eventually contacted the Ombudsman. Funnily enough, as soon as BG found out about this, my bills inexplicably went back to normal! In the end The Ombudsman fined BG for their poor service and for not meeting guaranteed standards of service but this sadly wasn't enough to clear the debt I did not owe so I have had to pay in order to leave and go with a company that isn't absolutely useless. It's also worth noting that I recently spoke with a BG engineer who said that BG are known for putting people on the wrong tarrifs and then covering it up (very likely what they did to me). Avoid these inept morons like the plague! Never again will I use British Gas.