I switched to British Gas in March 2023 and moved out of the property on 10 June 2024. There was no consumption as the house had no gas and was undergoing refurb.
British Gas have however made up meter readings (despite me sending them the pictures with the correct readings 6 times) and claim that we owe them for gas usage of which there was none! We already paid standing charge but still being harassed by British Gas for payment!
they initially asked for £200+, then for £93, now reduced down to £30 but no-one can explain how they came up with the number. Their "Customer Advisors" (note how it is put in brackets as there is no customer care at all) don`t listen, threaten and just hang up the phone when challenged.
Disgrace of a service and the worst utility company I have ever encountered.
1 year ago
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