I am on the British Gas Smart Meter System. My Smart Meter Monitor has not been working properly for about one-year, during which time, I feel, I have been going round in circles. I noted, towards the end of last year, that British Gas were not getting accurate readings in relation to my electricity usage via the Smart Meter System and ended up, I feel, paying for mistakes made after I provided the correct meter reading from the electricity meter in my living room cupboard. British Gas told me they will not replace my Smart Meter Monitor/Smart Meter System, but I noted, via the internet, that they are offering new British Gas customers free installation of the Smart Meter System, I presume, with a working Smart Meter Monitor. I have to take a torch into my cupboard to read the electricity meter which I should not have to do since British Gas told me they are getting accurate readings via the Smart Meter System verbally and also via the British Gas Chat System. I have been asked, on numerous occasions, to take a picture of the electricity meter in my living room cupboard which I should not have to do. British Gas refused to send a British Gas representative out in relation to this. I spoke to somebody on 10 February 2024 and, I understood, my online Chats with British Gas would be looked at in addition to e-mails to/from myself. I am very concerned that British Gas does, in fact, have senior people dealing with complaints.