Today I tried to put a complaint in three times. Only the third one was sent through. I have been in touch with the Ombudsman and handed over some of my 3 plus years complaints but still have to wait another 2 months. All I now want to do is change over. I have already changed Electric but B G will not transfer gas. I do not owe them anything Although in the past six weeks I have had two complete weeks without hot water or heating only had gas hob , only two rings working , oven electric with another company, and now hob and oven taken out . Hob not connected till 23rd Feb.Yet I have been charged £80 for 1 weeks gas even though I can not use it. This is the third complaint I have put in but all I get is a letter saying they are dealing with it. Rubbish.