They duplicated my gas direct debit, double charged me. I contacted them multiple times to correct it which they failed to do. Told me to cancel both direct debits and they would reinstate it properly which they didn’t and now keep sending more expensive bills despite me complaining multiple times. Sooo stressful and I’m so annoyed they talked me into a ‘price protection’ fixed rate contract for 12 months mainly for their appalling service and also because actually the price cap has gone down so I’m paying more than if I’d not committed. My advice is AVOID AVOID AVOID. Worst customer service and still nothing is resolved.