If your disabled, stay away from this lot, they haven't changed, they are still just the same as they always were, USELESS. They are so big, they think they can get away with providing service completely tailored to their needs, NOT their customers. l am weeks into a new agreement with them, have been forced to pay the old company a large sum of extra money, although no meter readings have been given. We being disabled can not give them, no one has been around (as promised) and no smart meters as requested. This means no opening balance. A bit like filling the car with fuel, but the dispenser is blank, not showing how many litres, or the price, just you enter your credit card for any amount of money. They work so slow for a reason, so the 2 week cooling off period to get out of contracts runs out , BEFORE the problems start to occure. £150 extra if l leave them, which l would do in an instant, as they have just been LIARS. In fact their system STINKS and should be avoided at all costs. YOU HAVE BEEN WARNED.