What an absolutely awful experience that was. being a British Gas customer for one month. I spent much of the time, on the phones and online, trying to sort out a problem that one of their customer service staff had created ie giving me a different takeover date from when it actually occurred, hence resulting in a mix-up between my former energy company and British Gas, resulting in a late final payment. The wrong meter readings were documented by some of British Gas staff, leading to incorrect bills, which had to be 'repeatedly' withdrawn. I just 'gave up' with British Gas completely. Yes, I got compensation but to be honest, there was no compensation that could remedy such an experience. I feel traumatized! Some of their staff there have 'no clue' as to what they are doing and one even person asked me "What is the difference between 'Miss and Ms'; well, I did not know that I was a customer, waiting to train their staff and their staff, definitely need training. The only satisfaction I have got from being with British Gas, is the installation of two new meters! I have switched companies now and what a relief that was. Phew!