Avoid like the plague! Since BG changed their system over in Oct I have yet to receive an accurate bill without having to phone them each time. When migrating to the new system (of which I knew nothing about) BG created an end reading which was over 2000kw less than I had already paid for. Each time since I have had to phone up to correct these readings in order to receive an accurate bill - I then pay the bill based on the accurate readings and within a week the old bill is cancelled and a new bill is created, again using the fictional starting point. I have made endless phone calls and eventually got so fed up of going round in an endless loop of misery that I contacted the Ombudsman. In Feb BG contacted me at the start of Feb to say they had made a mistake, offer some compensation and assure me that bills going forward would be accurate. I waited with bated breath for my Feb bill and lo and behold there was a different system error. The efficient chat bot would fix the error and the bill would be generated. I was kind enough to advise them of the Ombudsman complaint to ensure I didn’t reenter the dreaded loop of death. I waited a week and still no bill. I contacted the chat bot again to be advised of the system error. This would be fixed and the elusive bill generated. It was generated for £2160! One month cost £2160. I got straight back on that phone again. I emailed the advisor that had ‘sorted’ my last complaint to advise that yet again my bill was generated from the false readings used in October and all sorts of cancellations and amendments were created on this new bill. I challenged the agreement that had been made through the Ombudsman of which a full investigation is now underway. The original advisor that sorted the mess called me to question the challenge. I explained that a bill for £2160 was not what was agreed on and therefore the original issue is not sorted. I was told that had been fixed so that complaint was closed! I currently have a ‘live debt’ which BG are threatening to send to a credit agency to collect within the next ten days despite assurances that my account was frozen. I did, in the meantime pay my Match bill as it was actually correct for the first time since the October system change. I will be moving suppliers as soon as this entire mess is finally sorted. Please check your readings and do not let big companies extort your hard earned cash!