I moved to my current house a year ago and have never been able to submit my gas meter reading online. I have been told that I need to phone them which I have numerous times or spoken to advisers via chat. They have asked for photos of my meter as evidence of the readings which I have provided then they asked for two readings a week apart to be able to calculate my useage which I also provided along with yet another photo of my meter. Despite all the submitted readings my online account shows only their estimates which are much higher than the actual ones. They tell you that they will sort it out within 48 hours but they never do and are unbelievably incompetent! My bills are all calculated on their inflated estimates.