Hello. Since December 2023 I am waiting for a bill. Been with them prior to December 8/9 months. Never sent me a bill, took my money every month, had the app. Could see usage, I panick. Contact them,endless hours on phone and emails. We are in may and still nothing. Depressing. Frustrated, £700.00 they got and no idea of any bill!? If I can see usage, how they cannot do a bill? Email CEO BRITISH GAS, no reply. Would just appreciate a reply from head of customers service to acknowledge the situation, well nothing. I moved since with 🐙 no problems, billing every month. So I am a unlikely one!! Only electricity. Even when I chat with customer service they seem surprised of the situation so I am now gonna write review on every platform I can think off. Thx british gas.