Absolutely terrible customer service, will tell you what you want to hear and blatantly lie to you so they can get a good customer service score on the idiotic survey they send afterwards. I have been waiting for my refund over a month and have been told the following- ‘it will be in your account within 48 hours’ it wasn’t. ‘It will be in your account in 3-5 days’ it wasn’t. ‘It was never going to go direct to your account as you’ve moved supplier and the account was closed you will have to have a cheque it will be with you within 14 days’ Guess what it wasn’t! Now I’ve been told ‘it has been requested today and will be with you within 7-10 days!! Absolute LIARS!! I’m now awaiting a call from someone who is aligned to my case who I’ve never heard of and guess what I’m 100% positive that call will not happen! Do not go with British Gas they are appalling!