BG actively try to avoid raising valid complaints and then don't answer them - before actively also seeking to close them. They tried twice!
They've just done this to us indicating a lack of response on our part by a due date.Oops... we have an automated confirmation, they received our reply a day prior.
They closed the complaint.
Energy Ombudsman here we come.
Pity we can't give ZERO stars.
Clearly there is a financial incentive for BG to disregard complaints - hiding the truth.
11 months ago
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