Trustpilot reviews Review of British Gas Your review is pending.Read more Simon Hardy 1 review GB Rated 1 out of 5 stars British Gas is THE WORST! British Gas is THE WORST energy supplier, if not corporation, in the UK. I have just escaped after a nightmare spell with this shining example of corporate greed and my experiences were as follows: 1. I was moved to British Gas two years ago when my energy supplier - People's Energy - went bust. 2. From £180/month for dual supply I was told to pay £1,000/month - £12,000/year!!!! 3. I am 63, live alone in a three-bed semi and neither run a smelting plant from home, a cannabis farm nor Blackpool's winter lights. 4. After months of arguing - with operatives in BG's call centre in South Africa, to whom English is clearly a second language - I said I would pay £200/month, take it or leave it and, guess what, they took it. 5. Months later they told me I was paying too much and reduced my direct debit to £150! 6. After the last winter quarter, when I obviously used more energy, they insisted I pay £200/month again, having gone into debit for the first time, by £139. 7. Ofgem says suppliers have to supply a new smart meter where the existing one from a previous supplier no longer works. I have tried for TWO YEARS to get a smart meter, without success, the call centre operatives repeatedly lying by saying I had registered for one and was on the list, only to then say I hadn't requested a smart meter at all. 8. This disgraceful service, sharp practice and complete lack of care for customers came after, and I quote: "(CEO) Chris O'Shea's remuneration was £8.2m in 2023, up from £4.5m in 2022, according to the firm's annual report. The package consists of a salary of £810,000, a £1.4m annual bonus and £5.9m in long-term bonus, pension and benefits.26 Mar 2024." DO NOT SWITCH TO BRITISH GAS! Date of experience: 01 December 2023 - 01 July 2024.