Can only agree with all the other negative comments, I too would give a zero rating if I available. On going issues with smart meter not reading even though new meters installed in April. I have now had my account moved to Pay as you go, even though I didn't ask for this and have had 3 phone calls where I was promised the account would not be moved over. I now get welcome e-mails from British Gas as a new customer. I too have asked to speak to a supervisor and have e-mails sent to me confirming what has been agreed but they never arrive. I am now switching over as I can't take any more of this poor service. I don't know why you can't e-mail only call the over seas call center where staff follow a script. AVOID this company at all costs.